Frequently Asked Questions

Add machines to your cart and check out online, or call +1 (786) 548-6624 and an equipment specialist will build the order with you — helpful when you're combining machines, freight and installation.

Yes. Request a quote with your machine list and ZIP code and we'll return an itemized quote — standard liftgate freight is free across the continental United States, with white-glove installation added if you want it. Quotes are typically valid for 14 days.

Schools, government agencies and established institutions can buy on purchase order with net-30 terms. Details are on the financing page.

Yes — visit our warehouse at 3100 NW Boca Raton Blvd #308, Boca Raton, FL 33431 by appointment, or ask for current photos or a live video walkthrough of the exact unit you're considering.

Sales tax is collected where we're required to by law, calculated at checkout from your shipping address. Tax-exempt organizations can send their exemption certificate before ordering.

Absolutely — we do it constantly. We can hold or sequence production so equipment lands close to your opening date, and consolidate multiple machines onto one truck.

Most in-stock orders are handled in 1–3 business days and spend 3–7 business days in transit, so equipment typically arrives within 4–10 business days of your order. Orders placed before 1:00 PM ET on a business day enter the same-day handling queue. Custom finishes and remote areas may add lead time — we confirm an exact window before every dispatch. See Shipping & Delivery.

Standard liftgate freight is free to any address in the continental United States. White-glove delivery & installation is $350 per machine, warehouse pickup in Boca Raton, FL is free, and Alaska, Hawaii, international and facility build-outs are quoted per order.

Three: free standard liftgate freight to your curb, garage or dock; white-glove delivery & installation ($350 per machine) where our crew places, assembles and tests the machine; and free pickup from our Boca Raton, FL warehouse. The shipping page compares them side by side.

Yes — every standard freight delivery includes a liftgate that lowers your crate from trailer height to the ground, at no charge in the continental United States.

Inspect the crate before signing. Note any damage on the driver's delivery receipt, photograph it, and email the photos to sales@twistergymbus.com within 24 hours — then we handle the carrier claim for you. Title and risk pass to you on delivery, so signing a clean receipt confirms the equipment arrived in acceptable condition.

Yes. Free freight covers the continental United States; Alaska, Hawaii and international orders are quoted separately, with large machines custom-crated for ocean freight. See international shipping.

You'll receive tracking and a scheduled delivery window by email once your equipment ships. You can also look up your order any time on Track My Order with your order number and email.

Yes — free warehouse pickup at 3100 NW Boca Raton Blvd #308, Boca Raton, FL 33431. Choose pickup at checkout, bring your order number, photo ID and a vehicle rated for the crated weight; we email you when it's staged and load with a forklift.

A complete teardown and rebuild: frame stripped and refinished, belts, bearings and batteries replaced as a rule, worn parts swapped, then load-tested. It is not a cleaned-up used machine. Full details on What is Remanufactured?.

Typically 40–60% off the equivalent new model — often $4,000–$8,000 per machine on flagship commercial cardio.

Mostly commercial sources: health-club trade-ins, hotel refresh cycles and lease returns. Club machines are engineered for all-day use, which is what makes them worth rebuilding.

Every one ships with a 1-year parts & on-site labor warranty, extendable to 2, 3 or 5 years total. That's longer than the factory labor warranty on many of the same models new — see warranty.

On eligible machines, yes — since frames are refinished anyway, custom powder-coat colors and upholstery options are available for a modest upcharge.

It's our largest customer segment. You get full commercial-grade hardware, an on-site service warranty and lease-friendly pricing. Many facilities outfit their entire cardio floor remanufactured.

The manufacturer's full factory warranty — commonly 10-year to lifetime frame, multi-year parts and 1-year labor on cardio. Each product page lists exact terms; typical ranges are on the warranty page.

Use the contact form with your order number and a photo or video of the issue, or call +1 (786) 548-6624. Most claims are moving within one business day.

Our own technicians near our Maine facility, and a vetted nationwide network everywhere else — dispatched and paid by Twister Gym Bus. You never hunt down a repair company.

Routine owner maintenance (belt tensioning, lubrication, leveling), misuse or unauthorized disassembly, post-delivery cosmetic wear, and outdoor-exposure damage. The full covered/excluded list is on the warranty page.

No — Twister Gym Bus warranties are valid for the original purchaser and are non-transferable.

Direct bank transfer (ACH or wire), credit card (Visa, Mastercard, American Express) via the secure link on your invoice, Zelle, Chime and Apple Pay. Financing is available on request. Orders paid by wire or ACH ship once funds clear. See Payment Methods.

Yes — consumer installment plans run 12–60 months through our lending partner, with a soft-pull rate check that doesn't affect your credit score. Example payments on real machines are on the financing page.

Yes. Commercial leases from 24–60 months for gyms, studios, hotels and clinics, with $1-buyout or fair-market-value structures, and freight and installation can be rolled into the payment.

Multi-machine facility orders and custom-finished machines may require a deposit before production; your quote will state it clearly up front.

Schools, universities, government and military can purchase on purchase order with net-30 terms — contact us with your PO requirements.

Delivered, undamaged equipment in the same condition it was supplied can be returned within 30 days of delivery. Email us within that window for a Return Authorization (RA) number, then have the equipment ready for collection within 14 days of the RA being issued. Returns carry a restocking fee of up to 25% plus return freight at your expense. Full details on the Returns & Refunds page.

Custom powder-coated or custom-upholstered machines, special orders, modified equipment, machines that have been installed and placed into service or relocated from the delivery address, and opened hygiene-sensitive accessories. Damage found at delivery is handled separately.

That's not a return — it's on us. Note it on the driver's delivery receipt before signing, photograph it, email us within 24 hours, and we'll open the carrier claim and repair, replace or refund. See delivery inspection.

Yes. You can cancel for a full refund, including any deposit, as long as we have not yet scheduled freight or dispatched your equipment. Once freight is scheduled or the order has left our warehouse, the deposit and any non-recoverable freight costs may be forfeited. Details on Returns & Refunds.

Approved refunds are processed within 14 business days of the returned equipment being received and inspected, or of an approved cancellation. Refunds go back to the original payment method in US dollars, and your bank may take a further 3–5 business days to post the credit.

Many infrared saunas plug into a standard 120V/15–20A circuit; larger heaters and most traditional saunas require a dedicated 240V circuit installed by an electrician. Every product page lists power requirements — check before ordering.

Indoor models belong indoors (a garage is fine); outdoor-rated barrel and cabin saunas are built for exposure. Level footing and clearance from combustibles are required either way.

Most panel-built saunas assemble in 1–2 hours with two people and basic tools. Full assembly service is available as a delivery option.

Most chiller-equipped plunges hold roughly 37–60°F. Maintenance is simple: filter changes and periodic water treatment or changes per the manual. Browse saunas & cold plunges.

Duty cycle. Commercial machines use heavier frames, larger motors and serviceable components rated for 8–12+ hours of daily use; home-grade equipment is built for about an hour a day. Listings note the grade — see grading explained.

It's the opposite of a gamble: at remanufactured prices, a commercial machine often costs the same as a mid-range home unit and will outlast it by a decade. It's the best value in the catalog for heavy users.

We advise against it — it wears out fast under club traffic and doing so voids a residential warranty. For hotels, apartments and offices, choose commercial or light-commercial grade with a commercial-use warranty.

Usually — most machines need a 30–36″ clear path — but measure your narrowest door, stair turns and ceiling height first. Send us dimensions and we'll confirm fit before you order.

A dedicated 120V/15–20A outlet on its own breaker is best practice for commercial treadmills; avoid extension cords and shared circuits. Self-powered machines (many bikes, some climbers) need no outlet at all.