Customer service

Payment Methods

Choose how you pay at checkout — we email your invoice with the matching payment instructions, and your equipment is released for delivery as soon as funds clear.

Accepted payment methods

Accepted payment methods and how quickly funds clear
MethodAcceptsFunds clear
Direct Bank TransferACH or domestic wire — our bank details are supplied on your invoice1–3 business days
Credit CardVisa, Mastercard, American Express — paid via the secure link on your invoiceReal-time
ZelleSend from your banking app to the Zelle details on your invoiceUsually minutes
ChimeChime transfer to the account shown on your invoiceUsually minutes
Apple PayWe send an Apple Pay request alongside your invoiceReal-time
FinancingAvailable on request for qualifying ordersSubject to approval

Paying by bank wire or ACH

After you place your order we email an invoice with wire / ACH instructions. Once you've sent payment, email your remittance confirmation to sales@twistergymbus.com quoting your order number.

Equipment is released for delivery once cleared funds are received.Handling time (1–3 business days) starts when your payment clears.

Bank details

For your security, wire and ACH details are issued per order on your invoice — we never publish account numbers on this website. If you receive payment instructions that don't match your invoice, or an email asking you to change banks, do not send funds: call us first on +1 (786) 548-6624 to verify.

Prices & sales tax

All prices are quoted in US dollars ($) and include free standard freight across the continental United States unless a listing is explicitly marked otherwise. Any applicable sales tax is shown on your invoice before you pay. Optional services such aswhite-glove delivery & installation are itemized separately — see Shipping & Delivery.

Financing

Financing and leasing are available on request for qualifying orders, subject to approval. See financing options, email sales@twistergymbus.com or call +1 (786) 548-6624 and our team will walk you through the options.

Refunds

Approved refunds are issued to the original payment method within14 business days; your bank may take a further 3–5 business daysto post the credit. See the Returns & Refund Policy for windows and processing details.

Business & volume orders

Outfitting a gym, clinic, hotel or multi-site facility? Email sales@twistergymbus.com with your company name and the equipment you need, and we'll prepare volume pricing, a consolidated freight plan and wire / ACH payment instructions.

Payment security

  • Twister Gym Bus, Inc. does not store full card numbers on its servers.
  • Card data is processed by our payment-gateway partners under PCI-DSS Level 1 controls.
  • 3-D Secure verification is applied wherever your bank requires it.
Need help?

Talk to an equipment specialist

Real people who know the machines. Questions on fit, freight, financing or warranty — call, email or send us a note and we will get back to you within one business day.