Shipping & Delivery Policy

Delivery options

Handling & transit time

Your delivery window is handling time + transit time. Estimated arrival is typically 4–10 business days from the day your order is confirmed.

Custom powder-coat colors, custom upholstery, special-order items and remote delivery areas may add lead time — we confirm an exact window with you before every dispatch. Orders paid by bank wire or ACH ship once funds clear (see Payment Methods).

Free standard freight

Standard freight is free to any address in the continental United States — the price you see is the price delivered. Commercial equipment is too heavy for parcel carriers, so it travels by LTL freight: bolted to a crate or pallet, stretch-wrapped and strapped.

• Liftgate included: the truck lowers your equipment to ground level at the curb, driveway or garage threshold.
• Delivery appointment: the carrier calls to schedule a window. An adult (18+) must be present to inspect and sign.
• Tracking: you'll get the carrier name and PRO number by email when your order ships. You can also track your order with us.
• Outside the continental US: Alaska, Hawaii, US territories and international destinations are quoted separately.

Getting your site ready

Please make sure the delivery address is ready for a freight truck:

• Access for a box truck or tractor-trailer up to 53 ft long — tell us about gravel roads, steep drives, gated entries or tight cul-de-sacs when you order
• A firm, level surface at the drop point (driveway, loading area or garage floor) for the liftgate to set down
• A clear path and measured doorways if you've booked white-glove — most treadmills need a 30–36″ clear opening
• Someone available to answer the carrier's scheduling call and be present at delivery

If a truck is dispatched and cannot deliver because of site access, or a missed appointment requires redelivery, additional freight charges may apply.

White-glove delivery & installation

Choose white-glove at checkout ($350 per machine) and our installation crew brings the equipment into the room you choose — stairs included — unpacks it, assembles, levels and tests it, and removes all packaging. We'll collect door widths, step counts and photos of the path after you order so the right crew shows up.

Outfitting a whole facility? Email sales@twistergymbus.com first — we consolidate machines onto one truck where possible and quote the best delivered and installed price.

Warehouse pickup

Pick up free at our warehouse: 3100 NW Boca Raton Blvd #308, Boca Raton, FL 33431. Hours: Mon–Fri 7:00am – 5:00pm ET. We'll email you the moment your order is staged. Bring your order number and a photo ID, plus a truck or trailer rated for the weight — we load with a forklift, and most commercial cardio machines weigh 300–450 lb crated.

Order cutoff

Orders placed before 1:00 PM ET on a business day usually enter the same-day handling queue. Orders placed after 1:00 PM ET, on weekends or on US federal holidays are processed the next business day.

Risk of loss & damage claims

Title and risk of loss pass to you on delivery. Freight damage is rare, but the few minutes you spend at the truck protect you — inspect before you sign.

1. Inspect on arrival

   Walk around the shipment and photograph any punctures, crushed corners, tilted crates or torn wrap before it comes off the truck.

2. Note it on the receipt

   Write any damage clearly on the driver's delivery receipt before signing. Signing a clean receipt confirms the shipment arrived in acceptable condition.

3. Email us within 24 hours

   Send photos and your order number to sales@twistergymbus.com. We open the carrier claim and arrange repair, replacement parts, a replacement unit or a refund.

Returns

Separately from damage claims, delivered, undamaged equipment may be returned within30 days of delivery under a Return Authorization, with return freight at your expense and a restocking fee of up to 25%. See the Returns & Refund Policy for details.