Privacy Policy

Twister Gym Bus, Inc. is committed to protecting the privacy of our customers, suppliers and visitors to twistergymbus.com. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.

By using our site, placing an order, or otherwise dealing with us, you agree to the collection and use of your information as described here. This policy works alongside our Terms of Service.

1. Information we collect

2. How we use your information

Essential purposes

• Processing orders, verifying identity, and arranging freight delivery and installation.
• Communicating with you about your order — confirmations, tracking and delivery scheduling by email, text or phone.
• Customer support, warranty service, troubleshooting and dispute resolution.
• Fraud detection, risk management and legal compliance.
• Improving our equipment range, services and website.

Optional (with your consent, or for existing customers)

• Direct marketing — new inventory, remanufactured stock arrivals, promotions and newsletters by email or text.

3. Who we share it with

We share personal information only as needed to run the business and fulfill your order:

• Twister Gym Bus staff and authorized contractors fulfilling your order.
• Freight carriers and installation crews delivering and setting up your equipment.
• Payment processors and, if you apply, financing partners.
• Email service providers that send order and support messages.
• Analytics providers (for example Google Analytics) that measure site traffic.
• IT, hosting and customer-service providers bound by confidentiality agreements.
• Law enforcement and regulators where legally required.
• Affiliates or successors in a merger, acquisition or restructuring.

4. Security & retention

We apply technical and organizational measures — including encryption in transit, access controls and PCI-compliant payment processing — to guard against loss, misuse, unauthorized access, alteration or disclosure. Some of our service providers may process data on servers in other states or countries under comparable safeguards.

We keep personal information only as long as needed for the purposes above or as required by law. Tax, transaction and warranty records are typically kept for several years.

5. Your rights & choices

Wherever you live in the US, you can ask us to:

• Confirm what information we hold about you.
• Send you a copy of your records.
• Update or correct information that is inaccurate.
• Delete information where no legal retention rule applies.
• Stop sending direct marketing at any time.

Email sales@twistergymbus.com with the subject "Privacy request". We aim to respond to verified requests within30 days. We may need to verify your identity, and some records must be kept to meet legal or accounting obligations. We never treat you differently for exercising these rights.

6. Cookies

Our site uses cookies and similar technologies to measure traffic and deliver relevant content. Your cart, recently viewed items and checkout details are kept in your own browser's storage, not on our servers, until you place an order. Disabling cookies or site storage in your browser may stop features such as the cart and checkout from working.

7. Children

Our site sells commercial fitness equipment and is not directed to children under 16. We do not knowingly collect their personal information; if you believe a child has provided us information, contact us and we will delete it.

8. Changes & how to reach us

We may update this policy from time to time. The current version always lives on this page with the "Last updated" date above, and continued use of the site after changes are posted means you accept the updated policy.