Warranty Coverage
New machines carry their full manufacturer warranty. Remanufactured machines carry ours: 1 year of parts and on-site labor, extendable to 5 — serviced by our own team.
Coverage at a glance
New equipment
Full manufacturer warranty, registered in your name. We handle the registration and act as your service liaison, so you call one number — ours — for the life of the coverage.
Remanufactured equipment
1-year parts & on-site labor, standard on every machine, direct from GymGo. Extended coverage of 2, 3 or 5 years total is available at purchase on most machines.
New equipment: manufacturer warranty
Everything sold as new ships with the manufacturer's complete factory warranty — the same coverage you'd get buying direct, with GymGo coordinating any service. Exact terms vary by brand and model (each product page lists specifics), but typical terms look like this:
| Category | Frame | Parts | Labor |
|---|---|---|---|
| Cardio equipment | 10 years – lifetime | 2–10 years | 1 year |
| Saunas & cold plunges | 5–7 years (structure) | 3–5 years (heaters, chillers) | 1 year |
| Vibration platforms | 5 years – lifetime | 2–3 years | 1 year |
| Core & ab equipment | 10 years – lifetime | 1–3 years | 90 days – 1 year |
| Mobility & recovery | 1–3 years | 1–2 years | Varies / not offered |
Representative ranges only — the warranty section on each product page is the authoritative source for that model.
Remanufactured equipment: GymGo warranty
Because we rebuild these machines ourselves, we warrant them ourselves. Coverage starts the day the machine is delivered and includes parts, on-site labor and technician travel in the contiguous US. Service is performed by our in-house technicians locally and a vetted nationwide technician network everywhere else.
Standard and extended terms
| Plan | Parts | On-site labor | Cost |
|---|---|---|---|
| Standard — 1 year | Included | Included | Free with every machine |
| Extended — 2 years total | Included | Included | Priced per machine at purchase |
| Extended — 3 years total | Included | Included | Priced per machine at purchase |
| Extended — 5 years total | Included | Included | Priced per machine at purchase |
Extended plans are selected on the product page at purchase. International orders receive parts-only coverage with remote technician support; we cover shipping on warranted parts worldwide.
Why we can offer 5 years on a rebuilt machine: every unit goes through our 8-step remanufacturing process — full teardown, new wear parts and a documented load test — before it ships. We know exactly what's inside.
What's covered — and what isn't
Covered
- Mechanical or electronic faults that stop like-new operation
- 100% of parts — motors, bearings, pulleys, cables, batteries
- Wear items that cause malfunction: belts, decks, pedals, heart-rate grips
- Software and console faults, error codes, program malfunctions
- On-site technician labor and travel (US & Canada)
- Cosmetic defects present on arrival — report within 7 days
Not covered
- Routine maintenance: belt tensioning, lubrication, leveling, cleaning (we'll coach you through these free)
- Damage from misuse, unauthorized disassembly or physical abuse
- Cosmetic wear appearing after delivery — scratches, discoloration, sticker peel
- Water, fire, wind or outdoor-exposure damage (garages are fine)
- Residential-warranty machines placed in commercial use
- Stolen or missing machines and major components
Warranties are non-transferable and valid for the original purchaser. Replaced parts must be returned with the prepaid label we provide.
Filing a claim
- Tell us the symptom
Use the warranty contact form or call+1 (800) 555-0199. Include your order number, model, and a short video or photos of the issue.
- Remote diagnosis
A technician reviews the details — many issues are resolved on the first call with a quick adjustment or a shipped part.
- Parts & dispatch
If hands-on service is needed, we ship the parts and dispatch a local technician to your home or facility at no charge.
- Repair & verify
The technician completes the repair and tests the machine to spec. Not fixed? The claim stays open until it is.
Please be there for scheduled service. Missed technician appointments and unreturned parts can incur charges or affect coverage — if a time stops working, just call and we'll rebook.
Commercial vs. residential use
Coverage follows how the machine is used, not just where it sits. A residential warranty applies to personal use in a home by you and your household. A commercial warranty covers business settings — gyms, hotels, apartments, schools, clinics, fire stations. Buying for a facility? Say so at purchase so we register the correct coverage; putting a residential-warranty machine into commercial service voids it. Most of our remanufactured inventory is commercial-grade hardware, and commercial-use warranties are available across it.
Warranty FAQ
When does my warranty start?
On the day the equipment is delivered to your location — not the order date.
Who actually performs the service?
Near our Northern California facility, our own staff technicians. Everywhere else in the US and Canada, a vetted member of our nationwide service network, dispatched and paid by us. Either way you deal only with GymGo.
Can I buy extended coverage later?
Extended plans are priced and sold with the machine, while its full rebuild history is current. Contact us within 30 days of delivery if you'd like to upgrade a standard plan.
What about international orders?
Remanufactured machines shipped outside the US and Canada carry a 1-year parts warranty (extendable), with technicians available by phone and email to guide installation of replacement parts. We pay the freight on warranted parts. Manufacturer warranties on new equipment may or may not be valid abroad — check before ordering.
Is normal wear covered?
Wear items are covered when they cause the machine to stop functioning like new — a delaminating running belt, failed heart-rate grips. Simple owner maintenance like tensioning and lubrication isn't a warranty repair, but we'll walk you through it and can ship the tools or lubricant on request.
My machine arrived with a scratch — is that a claim?
Report cosmetic defects within 7 days of delivery and we'll correct them. Also note any crate damage on the delivery receipt when you sign — see delivery inspection.
Need warranty service?
Have your order number and a photo or video of the issue ready — most claims are moving within one business day.
Talk to an equipment specialist
Real people who know the machines. Questions on fit, freight, financing or warranty — call, email or send us a note and we will get back to you within one business day.